Posts by Eric Hian-Cheong
About Eric Hian-Cheong
Eric Hian-Cheong is a senior product marketing manager at Kentik, where he leads go-to-market strategy for Kentik AI, NMS, and flow solutions. Before Kentik, he held product marketing roles at ScienceLogic and cut his teeth in B2B tech marketing at Sage Communications, where he worked across PR, thought leadership, and brand strategy for technology clients. Eric holds an MBA from American University’s Kogod School of Business and a B.A. in public communication from American University. When he’s not thinking about how networks work on a Borg cube, he’s usually behind a camera. Eric is a lifelong photographer whose work has been featured on National Geographic Your Shot.
Knowing something is broken is easy. Figuring out why is hard. Introducing three new, native AI diagnostic capabilities in the Kentik Network Intelligence Platform to accelerate root cause analysis and keep your network running better.
Over the past few months, we’ve been making the Kentik platform easier to use and more actionable, with AI increasingly at the center of how teams interact with it. AI Advisor sits near the middle of a lot of that progress, but this is not only an AI story. It’s also about Kentik becoming a more complete platform, bringing flow and NMS together in more useful ways, helping teams reduce network costs with sharper visibility, and making it easier to find the right workflows and get from question to answer faster.
Kentik’s AI Advisor acts as a virtual network engineer, helping teams of all skill levels troubleshoot, manage, and optimize their infrastructure with unprecedented speed and context. We explore seven practical NetOps use cases, from rapid incident triage and capacity planning to upcoming live-device command support, that demonstrate how using AI as a collaborative teammate dramatically reduces manual investigative work.
Introducing Kentik AI Advisor, a powerful new AI designed to deeply understand your network, reason through complex issues, and deliver clear, actionable guidance for designing, operating, and protecting your networks. By autonomously querying Kentik’s rich telemetry and tools, it explains what’s happening, why it matters, and what to do next — from troubleshooting and capacity planning to cost optimization and risk mitigation.
Flow data has always held immense potential, but was often inaccessible because it lacked context and speed. Kentik removes that friction by automatically enriching flow with human-readable context, making it a daily driver for everyone, not just specialists.
Introducing Cause Analysis from Kentik, designed to simplify network traffic analysis and rapidly identify the root cause of issues. Learn how this exciting new feature streamlines troubleshooting, makes complex insights accessible, and boosts team efficiency for all users.
The tools we use shape how we see problems. When flow and metrics are siloed, so is your visibility.
When network issues strike, every second matters. Latency or packet loss can frustrate users and hurt revenue. Learn how Kentik AI uses natural language to speed up troubleshooting and isolate problems quickly.
Balancing cost efficiency and high performance in cloud networks is a constant challenge, especially when misconfigurations or inefficient routing lead to inflated costs or degraded performance. Learn how Kentik Journeys simplifies traffic analysis, helping cloud engineers identify inefficiencies like unnecessary Transit Gateway routing.